Workforce Management Software Market 2018
Workforce Management Software is a system intended to maximize the use of agent labor by projecting incoming call volumes and scheduling staff to meet needs exactly, by time of the day, day of the week, week of the month, etc. WFM systems use historical calling records, which are collected from the automatic call distribution system, to project future calling patterns and volumes for specified time frames. The core functions of WFM software include labor planning, time and attendance management, payroll management, tasking and staffing, and performance reporting.
It helps managers accurately and easily forecast staffing requirements across all customer-facing inbound, outbound, blended and back office resources. It also allows agents to manage their scheduling with tools for needs such as schedule trades and sequential shift bids.
Scope of the Report:
This report studies the Workforce Management Software market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Workforce Management Software market by product type and applications/end industries.
The global market of Workforce Management Software industry are growing steady, giant manufactures mainly distribute in America and Europe. America has a long history and unshakable status in this industry, like Kronos and Infor, both have perfect products. As to Kronos, the orkforce Management Software has become a global leader. In Germany, it is ATOSS that leads the technology development.
The Workforce Management Software industry concentration is high; there are a few major manufacturers accounting for the majority share of the Workforce Management Software industry, such as Kronos, Infor, Verint and NICE Systems.
Moreover, the sudden growth in mobile devices and applications has also contributed to the growth of workforce management. Mobile workforce is leveraging the benefits of mobile apps, which are easily accessible anytime and anywhere; therefore, the demand for mobile workforce management is very high and is expected to surpass the demand for web-based WFM in the years to come.
This industry is affected by the economy and policy, so it’s important to put an eye to economic indexes and leaders’ prefer. With the global economic recovery, more and more people pay attention to rising IT spending, especially in underdevelopment regions that have a large population and fast economic growth, the need of Workforce Management Software will increase.
The global Workforce Management Software market is valued at 2080 million USD in 2017 and is expected to reach 3310 million USD by the end of 2023, growing at a CAGR of 8.1% between 2017 and 2023.
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Market Segment by Companies, this report covers
Kronos
Infor
Verint
NICE Systems
Aspect
Workforce Software
Clicksoftware
Calabrio
ATOSS
Genesys
Monet Software
InVision AG
Teleopti
Market Segment by Regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
Market Segment by Type, covers
On-premises
Saas Cloud-Based
Market Segment by Applications, can be divided into
5000 Employees
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Table of Contents –Analysis of Key Points
1 Workforce Management Software Market Overview
1.1 Product Overview and Scope of Workforce Management Software
1.2 Classification of Workforce Management Software by Types
1.2.1 Global Workforce Management Software Revenue Comparison by Types (2017-2023)
1.2.2 Global Workforce Management Software Revenue Market Share by Types in 2017
1.2.3 On-premises
1.2.4 Saas Cloud-Based
1.3 Global Workforce Management Software Market by Application
1.3.1 Global Workforce Management Software Market Size and Market Share Comparison by Applications (2013-2023)
1.3.2 5000 Employees
1.4 Global Workforce Management Software Market by Regions
1.4.1 Global Workforce Management Software Market Size (Million USD) Comparison by Regions (2013-2023)
1.5 Global Market Size of Workforce Management Software (2013-2023)
2 Manufacturers Profiles
2.1 Kronos
2.1.1 Business Overview
2.1.2 Workforce Management Software Type and Applications
2.1.2.1 Product A
2.1.2.2 Product B
2.1.3 Kronos Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
2.2 Infor
2.2.1 Business Overview
2.2.2 Workforce Management Software Type and Applications
2.2.2.1 Product A
2.2.2.2 Product B
2.2.3 Infor Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
2.3 Verint
2.3.1 Business Overview
2.3.2 Workforce Management Software Type and Applications
2.3.2.1 Product A
2.3.2.2 Product B
2.3.3 Verint Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
2.4 NICE Systems
2.4.1 Business Overview
2.4.2 Workforce Management Software Type and Applications
2.4.2.1 Product A
2.4.2.2 Product B
2.4.3 NICE Systems Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
2.5 Aspect
2.5.1 Business Overview
2.5.2 Workforce Management Software Type and Applications
2.5.2.1 Product A
2.5.2.2 Product B
2.5.3 Aspect Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
2.6 Workforce Software
2.6.1 Business Overview
2.6.2 Workforce Management Software Type and Applications
2.6.2.1 Product A
2.6.2.2 Product B
2.6.3 Workforce Software Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
2.7 Clicksoftware
2.7.1 Business Overview
2.7.2 Workforce Management Software Type and Applications
2.7.2.1 Product A
2.7.2.2 Product B
2.7.3 Clicksoftware Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
2.8 Calabrio
2.8.1 Business Overview
2.8.2 Workforce Management Software Type and Applications
2.8.2.1 Product A
2.8.2.2 Product B
2.8.3 Calabrio Workforce Management Software Revenue, Gross Margin and Market Share (2016-2017)
Continued…..
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