Telecom cloud billing market has excellent growth opportunities over the forecast timeline; however, factors, such as the continued use of legacy systems and stringent telecom regulations in well-established markets, are anticipated to hinder the growth. The presence of countries such as China and India with their constantly changing competitive & regulatory landscape and large subscriber base has increased the demand for revenue and billing management solutions.
Asia Pacific telecom cloud billing market is anticipated to grow at a high rate over the coming years owing to the burgeoning population in China and India, which is leading to a vast customer base. Moreover, factors, such as demonetization, growing internet usage among users, and economic developments in several countries, are contributing to the regional growth. Increasing penetration of smart devices is projected to drive telecom cloud billing market. In India, telecom operators provide flexible rate plans and flexible services due to the growing competition.
The rising focus of telecom providers to offer multiple & bundled services due to the rising demand across the prepaid customer segment is further anticipated to drive the telecom cloud billing market growth. Rising competition in the industry has encouraged the operators to offer several Value-Added Services (VAS) such as prepaid, postpaid, data, voice, Internet Protocol Television (IPTV), and Voice Over Internet Protocol (VOIP) with various payment methods.
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The growing demand for the upgrading of a large number of legacy telecom systems formerly installed is offering ample growth opportunities for telecom cloud billing market. Furthermore, operators are shifting toward online billing transactions for the development of bills and expense receipts, which is anticipated to propel the industry demand over the forecast time span. The rise in the usage of data services offered by telecom providers has created a strong need for billing systems. Rising growth in Operation Support Systems’ (OSS) and Business Support Systems’ (BSS) solutions, is helping in supporting a large customer base for online billing transactions.
In the exceedingly competitive telecom industry, the quality of service and cost of products are key factors for high business returns and customer retention. The competition is also driving the industry players to embrace telecom billing software thereby impacting telecom cloud billing market growth. Moreover, players are always trying to seek ways for lowering administration and operational costs.
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Telecom cloud billing market based on services can be segmented into customer management, account management, and revenue management. The customer management segment is anticipated to grow at a significant rate as the services are allowing Cloud Service Providers (CSPs) to provide a steady client experience and are managing the relationship with the clients, which is anticipated to provide several growth opportunities.
By platform, telecom cloud billing market can be bifurcated into IaaS, PaaS, and SaaS. The SaaS platform is anticipated to lead the industry share as the platform allows service providers to speedily support new clients and enable the congregating of postpaid and prepaid billing systems into a single platform. SaaS platforms in the telecom cloud billing market are an ideal way for offering new services to the telecom market in an economical manner.
Key players operating in telecom cloud billing market include Computer Science Corporation, Amdocs, CGI Group, Aria Systems, Oracle Corporation, Redknee Solutions, Inc., Netcracker Technology, Ericsson, Cerillion, Chargify, Cloudability, Asia Info, Huawei Technologies, and Tech Mahindra.
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